FAQ Inflatable Rentals

How much does it cost to rent an inflatable?user_helpdesk_faq

It depends on the inflatable that you select and how long you want to rent. Each inflatable has a web page that describes the unit and gives prices.

 

Can I pick up  the bounce house myself?

NO, inflatables must be set up by a trained representative from a rental vendor. Our insurance company requires all inflatables to be setup by representatives from our company and therefore we do not allow customer pickups. Proper installation and anchoring are some of the key factors in a safe bounce house experience. Saving a few dollars by picking up the inflatable yourself may seem like a good idea, but the inflatables are extremely heavy. It is difficult to load/unload and transport a unit that weighs in excess of 280 – 500 pounds! Then there is the problem of folding the unit back up the way your received it especially if it was wet. Professional delivery, set-up, training and take down is included in the rental price

 

What is the free delivery area? FREE delivery within Brookhaven city limits. The surcharge fee for deliveries outside the city limits is usually $25.

 

Do you rent on Sundays?

Rentals are available 7 days per week.

 

Do you rent on holidays?

There is an additional charge for Holiday Weekend days and Special Event days due to high demand for those days and to cover the additional time & compensation costs of working our delivery people on days they would like to have time off for as well, but instead are out making deliveries and setting up inflatable units to make your holiday or special event day, “special for you.” Rentals on these days have an additional “reserve & hold” charge of one-third (1/3) of the normal, published, per day rental rate for the specific inflatable unit you want to reserve, this amount is due at least one week in advance of the reserved date as a “non-refundable payment to reserve & hold” the unit you want for that specific day and special event. All other additional charges for overnight rentals, 2-day rentals and Weekend Specials still apply in addition to this non-refundable payment to reserve & hold. If the “reserve & hold”, non-refundable payment is not received one week (7 days) prior to your original reserve date, your “reserve & hold” date will be voided and the reservation for the unit you requested will be cancelled and made available to the public on a first come, first served basis.

 

How many hours are included in the price?

4 hours is covered in the base rental price. This allows extra  time for you to have the bounce house to yourself for a while before/after your event. YOU choose the 4 hour time slot that surrounds the time of your event. Additional rental time is available(Only $10 each additional hour). We do not want our equipment outside longer than necessary because weather can be damaging to the material and threading causing them to become unsafe. We retrieve and store our units as soon as possible so animals or even pets can’t get inside them.

 

Sometimes, extra hours are free!

Our goal is to make all deliveries and pickups promptly at your requested delivery & pick up time; however on some occasions we have multiple rentals in multiple counties scheduled for the same time slot.  In these instances, we may contact you to find out if you would be interested in having the unit extra hours at no additional cost to you. This means we would set up the unit early or pick up late.

 

What time do you deliver and pick-up the bounce house?

Earliest delivery is 7:00 AM (11:00 AM on Sunday) for any unit rental, the latest pick-up is 10:00 PM for any unit unless other written agreements have been made or as defined in the special notes.

 

Do I have to be present during the deliver and set up?

Yes, no exceptions.

 

What does Delivery include?

Delivery includes coming to the specified location, going over the rental agreement and Rules of Conduct with you in person. Once reviewed, we will accept your final payment in cash. If you are paying with cash, please have the correct amount. For their safety, our drivers do not carry change. If you want to pay by credit card, you will need to stop by Ole Brook Jump-n-Jive prior to delivery. We will then setup your bouncer and do a “walk-around” to go over the jumper’s safety points. At the end of your event, we will come back, pack up the unit and perform a brief survey. Each visit will take approximately 20 – 30 minutes. Note: You MUST be present at time of delivery.

 

How often are the bounce houses cleaned?

We work hard to keep our inflatables in the like new condition. We purchase our inflatables NEW from the manufacturer. Our inflatables are disinfected between each use and an extensive cleaning and disinfection is completed monthly to fight mildew, fading, and untimely deterioration. We inspect each inflatable to ensure that no damages, pet dander, or extensive grime is left in our units between rentals. Our units are mildew free and do not smell musty or soured. The inflatables are not squishy or have sagging roofs. They are firm and bouncy for the most fun. They are not faded and worn and they are not covered with patches.

 

What is your cancellation policy?

In the event of inclement weather on the date of your rental (rain/high-winds), you may cancel your order. Inflatable rides cannot be used during rain, lightning & thunderstorms or high winds. We have no control over weather conditions, and there is no penalty or deposit lost for a rental that is canceled due to rain or high winds as long as the cancellation takes place before our driver leaves our storage location on the way to your event. If rain or high winds are in the forecast for the day of your event, you may cancel as late as the morning of the event. We usually leave the decision up to you, but in cases of heavy rain or high wind we cannot set up an inflatable. Your party deposit may be refunded or transferred to an indoor party at Ole Brook  Jump n Jive for the same time period, if a party room is available.

 

There is nothing owed if your rental is cancelled due to bad weather as long as your order is cancelled prior to your scheduled delivery time.  We will not setup an inflatable unit in rain or high wind conditions.  Although the decision to cancel is usually up to the customer, we reserve the ultimate right to cancel due to poor/dangerous weather conditions.

 

What is considered “bad weather”?

If it has been forecasted that there is a 50% or better chance that it might rain, you have the option to cancel any time before the delivery process has begun. Twenty-four hour notice is preferred but notify us at least 2 hours before the originally scheduled delivery/set-up time. Refund or Rain checks will NOT be issued if the rental unit has been dispatched and on its way to your event location or has already been delivered, or in the event of the leased equipment not being used for any reason. Be aware that WE RESERVE THE RIGHT TO CANCEL YOUR RESERVATION IF INCLEMENT WEATHER IS IMMINENT, UP TO THE TIME OF DELIVERY! If you have any questions about our weather policy please call 601-990-4065.

 

If a customer insists that we deliver the inflatable unit for their event when we have advised them to cancel or the forecast for rain and high winds is imminent and exceeds a 50% chance of rain, and additional $75.00 dollars will be due at time of delivery for drying charges to set-up the inflatable unit(s) at our company location to get all of the internal components of the inflatable dry (water does seep through the seams of the inflatable and gets inside the internal workings and baffles of the inflatable structure), drying off the accessible, outer surfaces of the inflatable unit does not mean it is dry, the netting on the walls will get wet and will mold if not thoroughly dried. Additionally the customer is responsible for repair charges for damaged inflatable units as the result of high winds being ignored and neglecting to deflate the inflatable, also, damage to the inflatable from allowing riders to use the inflatable when wet & slippery that can result in side webbing, vinyl, and seam stitching to be ripped or torn.

 

In the event that it does rain during your rental period. Exit the ride, but leave it in operation unless winds are exceeding 15 mph. If winds exceed 15 mph deflate the unit, cover it with a tarp, and stake down the corners of the cover tarp. After the rain and winds subside remove the cover tarp and re-inflate the unit. You can reenter the ride after it has completely dried. To speed up this process an adult can dry the ride with a towel. Absolutely, under no circumstances should riders enter the ride if it is raining or wet. Wet Vinyl is slippery and dangerous.

 

Does anyone need to supervise guests while using the inflatables? INFLATABLE BOUNCE HOUSES MUST BE SUPERVISED AT ALL TIMES. As a renter of an inflatable bounce house or slide YOU are required to have a responsible adult supervise the ride and children at all times that the ride is in use! The adult must know all the safety rules and also be the enforcer of these rules. The most important duties of a supervisor is limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. YOU are responsible for the safety of the children and the care of the equipment. For their safety, children 3 and under are not permitted in or on the inflatable unit(s), per manufacturer recommendations.

 

Are the Inflatable Bouncers safe?

Absolutely! As long as all the rules outlined on the operating procedures page of your rental contract are followed, and the unit is supervised at all times, they are very safe.

 

How much space do I need for an inflatable?

An additional 3 – 5 feet of unobstructed perimeter around each side of the inflatable, this is the bare minimum. Thus a 15 x 15 bouncer requires about 21 x 21 min. sq. foot space to be placed. In addition, low hanging branches are also an obstacle that must be removed.

 

What requirements do you need for an inflatable?

The safest surface is a level grassy area. But, our inflatables can be virtually setup up on any level surface such as grass, concrete, asphalt. NO GRAVEL!!! If possible, all inflatables and tents should be staked in the ground for safety. If staking is not possible, weights (sand bags) will be required in lieu of stakes. A $15.00 Sand Bag Fee will be applied for hard surfaces. The location must be free of rocks, sticks, branches, rough debris and fecal material. If you have an in ground sprinkler system, please make sure the timer is not set to go on. If you have outdoor pets you must pooper scoop the area to receive the inflatable and the play area around where the inflatable will be placed. We will ask when placing you ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

 

What kind of power is required?

Our bounce houses plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the bounce house should be no more than 50ft from that outlet.

 

How do I reserve an inflatable?

It is recommended that you phone us at 601-990-4065 to secure your reservation as soon as you determine the date of your event. You may also book online 24/7. To reserve your date and equipment, a NON-REFUNDABLE deposit of $100.00 is required. You may stop by in person to pay your deposit or use website. The deposit is credited towards your total bill. If you cancel within 7 days of your event the $100 deposit is non-refundable. Deposit may change during the busy holidays, July 4th, Halloween, etc. A credit card number will be required to be placed on file for security reasons.

 

How far in advance should I reserve my inflatable?

It is our recommendation if you want a specific inflatable you should make your reservation as soon as you have a party date scheduled. The sooner, the better! Most reservations take place 2 – 3 weeks from the scheduled day. However, last minute rentals may be available even if you call the day before or the day of your party / event, if we still have inflatable units available or another customer has cancelled for some reason, and depending if our delivery schedule permits.

 

Do you rent inflatable units for overnight use?

Overnight rentals require an addition rental charge based on the inflatable unit you are renting. Overnight rental charges are one-third (1/3) of the published one day rental rate, plus applicable taxes.

 

When do I have to pay for the rental of the equipment?

Payment is due in full on delivery of the rental equipment. We take cash on the day of delivery. Credit cards are accepted but you must stop by in person to run your card prior to delivery. We do not take checks.

 

What time will the rental equipment be picked up?

Answer: The pickup of rental equipment will be 4 hours after your party start time. If you do need the equipment picked up before a certain time, please advise the driver at time of delivery. If severe weather is expected in the evening we may call you about early pickup.

 

What do we do if the inflatable is up and it begins to rain?

Unplug the blower and move it out of the rain while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping.

 

What are the rules when using a bounce house or inflatable?

Answer: Generally speaking, no food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, NO SILLY STRING and NO Sand. We will provide a safety sheet upon arrival.

 

How many kids can you have in the bounce house at a time?

It really depends on the age, weight and size of children. Younger children have less balancing skills and need to be watched carefully! Adult supervision is always required. The best way to keep the bounce houses safe is to separate the smaller kids from the bigger kids.

 

Are bounce houses safe?

Yes. Our bounce houses are constructed to be as safe as possible. Each bounce house comes with a safety front step, emergency exits, and tie downs/sandbags. As with any activity involving small children, an adult should supervise. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the bounce house. All of our bounce houses are either open, like the slides or  have netting on all four sides to allow for greater visibility and air circulation.

 

Are there any cleaning fees?

Answer: We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day, can allow grass to enter by means of their socks. We will not charge for cleaning this. However, since you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule of this nature will result in a minimum $35.00 clean-up fee at the time of pickup. The inflatable will be inspected before its packed up at your location.

 

What if the inflatable is damaged during my event?

Answer: If there is a defect in the inflatable, there will be no charge. Depending on the situation, if the inflatable is damaged due to a preventable circumstance (example: dog chewed on it, someone cut it with a knife, or sharp object on clothes, or SILLY STRING), then a repair fee will be incurred.

 

Do you have Insurance?

Yes, Ole Brook Jump-n-Jive is fully insured for general liability coverage. We are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility. In reserving your bounce house you will be required to sign a rental agreement and “General Release and Hold Harmless” form that lists specific terms and conditions of the rental.

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